I received an e-mail stating that my order had been shipped, but it took longer than it should have to receive my tracking numbers. Because my order was over a thousand dollars, I wanted to have a good idea of when it would be delivered so that I could make sure to be home. I called Directron to inquire about a delivery date. The person that answered located my order and even said in a surprised tone that my order was large, but he could not help me and transfered me to the wherehouse where I was put on hold for a long time.

The height of my frustration occured when I received my order and unpacked it. Several boxes for products I had not ordered were enclosed. I was stunned when the first box I pulled out was for an AMD motherboard when I had ordered a Pentium. Because the box for my motherboard was poorly marked, it took me a while to figure out that I actually had been shipped the correct motherboard. Additionaly, there were two boxes for CD-ROM drives, and one was for a CD-ROM drive that was different from the one I ordered. Appearantly these extra boxes were used a packing material. The original boxes for many of the components, such as hard drives, I ordered were not enclosed, and I do not understand why they could not have been enclosed instead of boxes for products I did not order.

Unfortunately, my experience with Directron has not been as positive as I would like it to have been, and I will hesitate to place future orders.

[This message was edited by Michael on Aug 30 Thu at 04:45 PM.]

Thanks! :-)